Senior Project Manager – D365BC & Azure

Candidate Description

A results-driven Senior Project Manager with 18+ years spanning retail, mining, telecommunications and financial services, they specialise in orchestrating Microsoft Dynamics 365, Azure and cloud-based transformations. Leveraging an MBA and ITIL foundations, this professional blends strategic oversight with hands-on delivery across CRM, ERP, POS and data-platform modernisation initiatives, consistently aligning technology outcomes with business value. Their stakeholder-centric approach and vendor-management acumen have forged trusted relationships within a Major Retailer, an Energy Company, a Mining Company and a Financial Institution.

Adept at large-scale programme leadership, they exhibit deep technical understanding of Dynamics 365 Business Central & Customer Engagement, Power Platform, Azure services and enterprise integration patterns. Key wins include leading the Subscription Management Platform Re-platform, a Cloud migration and a Cloud CRM rollout on schedule and budget, instituting robust RAID and hyper-care frameworks, and decommissioning legacy data centres with zero downtime. Proficiency spans Agile, PRINCE2, SDLC governance, ITSM/ITIL process engineering, data migration, ETL, SQL analytics and service-management tooling such as a Service Management Tool and an Issue Tracking Tool.

Combining strategic vision with operational excellence, they inspire cross-functional teams, mentor support analysts and champion continuous-improvement cultures. Their adaptability across diverse industries, coupled with a track record of mitigating risk and elevating customer experience, positions them as a valuable leader for organisations seeking to drive digital transformation, optimise service delivery and realise sustainable ROI from Microsoft-centric technology investments.