Senior Project Manager – Cloud CRM

Candidate Description

Delivering complex Microsoft cloud and business application programs is central to this professional’s experience as a Senior Project Manager and Program Manager. Their career spans government, transport, banking and financial services, insurance, telecommunications, utilities and technology services. Core expertise includes Dynamics 365 Customer Engagement, Dynamics AX, Azure, Power Platform, Salesforce and business intelligence delivery. They combine business and technical analysis with commercial management, stakeholder engagement and structured program governance. Across their career, they have delivered more than 30 end-to-end projects in global onsite/offshore environments impacting over 100,000 users. Their current contract engagement is with a Police Agency as Senior Project Manager – Cloud CRM, and they are immediately available in Sydney with Baseline clearance.

Significant delivery outcomes demonstrate their ability to translate technology investment into operational and financial benefits. At a Public Transport Agency, they delivered Dynamics 365 and Salesforce CRM solutions with Kronos and SAP integrations and Power BI reporting, reducing licensing and ownership costs by over 32%. They also delivered reusable online train timetabling capabilities and a station-staff mobile application that reduced manual effort by approximately 20%. At a Technology Company, they led the migration from Changepoint to Dynamics AX 2012 for 50,000 users across 13 regions, reducing costs by over 40%. Programs at a Technology Services Company included cloud backup and private cloud products across five global geographies that generated $7 million in revenue. Their delivery expertise covers cloud and data migration, application development, integrations, BI/data warehousing, testing, deployment and support transition, supported by Agile, Waterfall, SDLC, SureStep and ITIL practices.

Leadership across multidisciplinary and geographically distributed teams complements their technical delivery background. They have managed budgets of $5 million and teams of up to 70, working closely with executive stakeholders on funding, roadmaps and steering committee decisions. Their approach combines vendor and contract management with hands-on control of scope, schedules, resources, risks, issues and change. As a practising Scrum Master, they facilitate delivery ceremonies and mentor project managers, Scrum Masters, product owners and delivery teams. Recognition from a Public Transport Agency, a Technology Services Company, an Education Services Organization and a Technology Company reflects their focus on reliable delivery and strong customer relationships. Supported by PMP, PRINCE2 Foundation and Practitioner, and Scrum Master credentials, they offer employers an adaptable leader for complex CRM, ERP and cloud transformation programs.