Senior Project Manager

Candidate Description

Driving large-scale digital transformation across enterprise and customer-facing environments, this Senior IT Project Manager brings more than 16 years of experience spanning software development, technology uplift, CRM solutions and ERP integration. Their background combines project, product and program delivery with earlier hands-on Java development and technical leadership. Core platform exposure includes Dynamics 365, Salesforce, SAP, Oracle, Aptos ERP and Manhattan warehouse management. They have delivered initiatives across education, government, retail, aviation, automotive, insurance, healthcare and pharmaceutical environments. At a university in Sydney, they lead delivery activities supporting a 2027 Digital Presence Strategy and an integrated CMS and Salesforce CRM ecosystem. An engineering degree, Agile Scrum Master certification and project and general management training complement their practical delivery experience.

Enterprise integration and application modernisation form a central thread throughout their career. At a retailer, they led warehouse application, Dynamics 365 ERP and Salesforce CRM delivery within a multimillion-dollar transformation, including application builds, data migration and enterprise integrations. At another retailer, they managed a portfolio of Aptos ERP upgrades, Manhattan warehouse management, BI reporting and systems integrations, alongside technology delivery for 34 new store openings. Their current responsibilities include developing business cases for approximately 30 million in capital investment over three to five years and leading a Student 360 Customer Data Platform strategy paper. Experience at an airline includes Adobe CQ5, Salesforce forms integration with Adobe Marketing Cloud, continuous integration, DevOps delivery, A/B testing and UAT. They apply Agile and Waterfall approaches across the delivery lifecycle, supported by PI planning, sprint ceremonies, backlog refinement and structured financial, risk and status reporting.

Their leadership approach connects multidisciplinary technical teams with business stakeholders, enterprise architects, vendors and systems integrators. They have managed distributed delivery across Australia, the United States, India, Germany and Austria, adapting their approach to different operating environments and client needs. At an engineering company, they expanded a team from 3 to 12 colleagues in 12 months and coordinated external audits supporting CMMI Level 4 and Level 5 assessments. Through a technology services company and a healthcare technology company, they supported health insurers and pharmaceutical clients. Their broader contribution includes mentoring, recruitment support, procurement, contract management and technical input into RFP and RFQ responses. This combination of technical grounding, commercial discipline and collaborative leadership positions them to guide complex transformation programs from business case and roadmap through implementation and operational handover.