Senior Microsoft Dynamics 365 CE Functional Lead

Candidate Description

With more than two decades of hands-on CRM expertise, this professional excels at architecting and delivering Microsoft Dynamics 365 and Power Platform solutions for global organisations such as a Professional Services Firm, a Major Bank and a Non-Profit Organization. Their career spans telecommunications, banking, higher-education and non-profit sectors, underpinned by a keen ability to translate complex business objectives into scalable, user-centric platforms. Adept communication and stakeholder-engagement skills complement a solid engineering foundation and Baseline Security Clearance, enabling seamless collaboration across multicultural, geographically dispersed teams.

Adept at orchestrating enterprise-grade implementations, they bring deep proficiency in Dynamics 365 Customer Engagement modules, Power Portals, Azure DevOps, and Salesforce ecosystem integration. Key achievements include launching a multi-country Grants Management solution, executing 40-plus weekly deployments for a Major Bank, and crafting secure data and security models for an Industry Ombudsman. Leveraging Agile, SAFe and PMP-aligned methodologies, they drive product roadmaps, oversee fit-gap assessments, and deliver comprehensive training and UAT, ensuring high adoption and rapid realisation of business value.

Combining strategic vision with delivery rigour, they routinely lead cross-functional teams, mentor emerging talent and bridge communication between technical and executive stakeholders. Their adaptable leadership style, proven in both greenfield builds and legacy-modernisation projects, consistently reduces risk and accelerates time-to-value. Organisations benefit from their holistic blend of functional insight, technical depth and financial acumen, positioning them as a catalyst for successful digital-transformation initiatives.