Senior Microsoft Dynamics 365 CE Functional Consultant

Candidate Description

With over 14 years steering Microsoft Dynamics 365 initiatives, this professional blends in-depth functional expertise with hands-on technical capability to deliver high-impact CRM and Power Platform solutions across government, financial services and manufacturing sectors. Leveraging a strong background in business process modelling, change management and stakeholder engagement, they have successfully guided prospect-to-customer, case management and field service transformations on both Azure cloud and on-premise landscapes. Their breadth spans Dynamics 365 Sales, Customer Service, Marketing and Field Service modules, complemented by deep knowledge of SharePoint Online, Office 365 and Azure ecosystems.

Adept at tailoring complex solutions, they routinely employ Power Apps, Power Automate, Power Pages and Power BI to extend core CRM functionality, while ensuring robust integrations through APIs, SSIS and JavaScript extensions. Key achievements include leading the Dynamics 365 rollout for a Digital Courts Services division with zero P1 defects post-go-live, delivering 40+ end-to-end CRM implementations for a Financial Services Company, and crafting Power BI dashboards that provided real-time COVID-19 testing insights for a Health Department. Their project delivery is underpinned by Agile, SAFe and Azure DevOps practices, reinforced with rigorous governance, documentation and testing frameworks.

Combining leadership acumen with a collaborative mindset, they have mentored cross-functional teams, acted as Project and Delivery Manager when required, and consistently bridged the gap between business vision and technical delivery. Their adaptability across diverse domains—ranging from government digital courts to banking surveillance—demonstrates a proven ability to translate strategic objectives into scalable, user-centric solutions. As a seasoned Dynamics 365 consultant holding certifications such as MB-200 and Microsoft Dynamics 365 Fundamentals (CRM), they offer employers a reliable partner for driving digital transformation and maximising return on CRM investments.