Senior Microsoft Dynamics 365 CE/CRM Functional Consultant

Candidate Description

With over three decades navigating enterprise technology landscapes, this professional excels at steering Microsoft Dynamics 365 Customer Engagement and Business Central initiatives from concept to successful cloud delivery. Drawing on deep functional acumen across case management, sales, service and project automation modules, they have guided organisations in retail, utilities, government and finance to streamline processes and maximise platform value. Their blend of analytical rigour and stakeholder empathy underpins a track record of shaping fit-for-purpose CRM and ECM solutions that remain aligned to evolving business goals.

Adept at Power Platform configuration, SureStep and Agile delivery, they have designed and implemented end-to-end Dynamics solutions incorporating Power Apps, Power Automate and SharePoint Online integrations. Key achievements include founding a Technology Consulting Firm to deliver cloud CRM transformations, leading complex ECM deployments for a Financial Institution and a Utility Company using Documentum and SharePoint, and mentoring internal project teams at an Education Services Provider to establish best-practice governance. Their technical toolkit spans requirement gathering, data migration, testing (UAT) and stakeholder management, ensuring seamless adoption and measurable outcomes.

Beyond technical delivery, they bring proven leadership as a project manager, senior functional consultant and business systems analyst, cultivating high-performing teams that consistently meet scope, timeline and quality expectations. Comfortable engaging C-suite executives and end-users alike, they adapt quickly to diverse industry challenges and regulatory environments. This seasoned consultant’s capacity to merge strategic vision with hands-on execution positions them as a valuable catalyst for organisations seeking to unlock the full potential of Microsoft-centric digital transformation initiatives.