Senior Functional CRM Consultant

Candidate Description

With more than a decade delivering Microsoft Dynamics 365 solutions, this professional excels at translating complex commercial objectives into scalable, user-centric CRM platforms. Adept across Dynamics 365 Customer Engagement, Finance & Operations, and the broader Power Platform, they have guided organisations in government, financial services and not-for-profit sectors through successful digital transformations. Their blend of functional consultancy, solution architecture and project leadership enables seamless alignment of technology with strategic business goals.

Adept at architecting end-to-end Dynamics 365 ecosystems, they have spearheaded implementations for a Major Waste Management Company with a Consulting Firm, a National Utility Locator and a Religious Organization. Their technical scope spans configuration, integration with AWS and SharePoint Online, data migration, portal development, and automated workflows using Power Automate and Power Apps. Leveraging Agile and Scrum methodologies, they run workshops, craft functional designs and manage multi-vendor sprints, consistently delivering on tight timelines and budgets.

Combining leadership and hands-on expertise, they mentor cross-functional teams, drive stakeholder engagement and ensure knowledge transfer for sustained client autonomy. Their ability to adapt across consulting, government, education and professional services environments underscores a versatile approach to problem-solving. Ultimately, they provide organisations with a reliable partner for maximising Dynamics 365 investments and realising continuous improvement across customer engagement processes.