Senior Functional Consultant – Dynamics 365 CE/CRM

Candidate Description

Marked by a decade-plus of specialised CRM delivery, this senior functional consultant combines deep expertise in Microsoft Dynamics 365 Customer Engagement, Power Platform and Sage CRM with a proven record of enabling digital transformation for organisations across Australia, New Zealand and South Africa. They have operated in varied sectors—including utilities, non-profit and financial services—leveraging strong business-analysis capabilities to translate complex requirements into scalable, user-centred solutions.

Adept at solution architecture, data migration and low-code automation, they consistently deliver high-quality outcomes through agile and SAFe methodologies. Key achievements include leading Dynamics 365 CE implementations at a Technology Company, orchestrating multi-region CRM programmes while at a Software Provider, and executing large-scale data migrations for a Consulting Firm using KingswaySoft and SSIS. Their contributions span process optimisation, stakeholder workshops, and the creation of Power BI reporting suites that drive actionable insights.

Complementing technical prowess, this professional demonstrates leadership through team mentorship, pre-sales engagement and cross-functional collaboration. Their adaptability to diverse project landscapes, emphasis on stakeholder alignment and commitment to best-practice governance position them as a valuable catalyst for organisations aiming to maximise return on their Microsoft technology investments.