Senior Functional Consultant – D365

Candidate Description

With over eight years navigating the ERP and CRM landscape, this senior functional consultant excels in architecting and deploying Microsoft Dynamics 365 Business Central and Customer Engagement solutions that streamline finance, supply-chain, and project-management operations. Adept at the Power Platform suite—including Power Apps, Power Automate, and Power BI—they consistently translate complex requirements into user-centric applications, leveraging strong stakeholder-management skills and Agile methodologies to deliver measurable improvements across diverse sectors.

Their technical acumen is demonstrated through successful integrations of Dynamics 365 with Azure services and third-party APIs, automated data workflows, and the creation of interactive, DAX-driven dashboards that enhance decision-making. Key achievements include cutting case-resolution times by 30% for an Energy Company, reducing commercial loan-approval timelines by 25% at a Financial Institution, and boosting customer satisfaction by 25% for a Company through optimized Customer Service modules.

Collaborating seamlessly with cross-functional teams, they lead workshops, mentor end users, and drive adoption of new systems while maintaining rigorous governance and documentation. This blend of strategic vision, hands-on technical expertise, and proven delivery record positions them as a catalyst for digital transformation and sustained operational excellence.