Senior Functional Business Analyst – Integration (Azure and Logic Apps)

Candidate Description

Marked by a strong blend of business analysis acumen and technical depth, this senior Functional Business Analyst brings over seven years of experience architecting Microsoft Dynamics 365 Customer Engagement and Power Platform solutions for organisations such as a Major Psychological Society, a Major Airline Group and an Asset Management Group. Equally comfortable in Not-for-Profit, aviation, facilities management and retail settings, they excel at translating complex requirements into scalable cloud-native applications, leveraging Azure Integration Services and AWS alongside Dataverse, Power Apps, Power Automate and Power Pages. Exceptional stakeholder management and human-centred design skills underpin their consistent delivery of high-value digital-transformation outcomes.

Their technical repertoire spans end-to-end CRM configuration, entity modelling, security-role design, API-driven a Payment Integration, an API integration, and a System integrations, as well as Power BI data-visualisation solutions. Adept at Agile, SAFe and Waterfall delivery, they lead fit-gap analysis, BPMN process mapping, backlog curation, UAT coordination and release management. Key wins include reclaiming 85 % of at-risk revenue through real-time Power BI dashboards, reducing membership-join processing times by 70 % via an API automation and compressing sales cycles by 33 % through multi-stage Business Process Flows.

A natural collaborator and mentor, they have guided junior analysts, driven cross-functional workshops and codified best-practice playbooks adopted across enterprise PMOs. Certified as a Dynamics 365 Field Service Functional Consultant, Dynamics 365 Fundamentals (CRM/ERP) and SAFe Scrum Master, they couple governance and change-management insight with hands-on technical delivery. This versatility enables them to steer organisations through cloud migrations, CRM roll-outs and data-driven continuous improvement, consistently enhancing user experience, operational efficiency and revenue recovery.