Senior Functional Architect

Candidate Description

An accomplished Associate Director and Microsoft Dynamics 365 / Power Platform specialist, this professional brings over 20 years of experience designing and delivering CRM-centred digital-transformation initiatives across consulting, education, energy, retail and not-for-profit sectors. Adept at navigating complex stakeholder environments, they combine deep technical mastery of Dynamics 365 Customer Engagement, Power Apps, Power Automate and Power BI with strong business-analysis acumen and NV1-cleared governance discipline.

Leveraging a rich technical toolkit that spans solution architecture, customisations, integration frameworks and marketing-automation platforms such as ClickDimensions, this professional has guided multi-disciplinary teams through agile SDLC cycles to bring innovative, user-centric solutions to life. Key successes include spearheading a Professional Services Firm's ASPAC Power Platform community, integrating Dynamics CRM with ERP back-ends using Scribe and SmartConnect, and implementing data-driven Power BI analytics that empowered executive decision-making.

Beyond technical delivery, they excel in leadership, mentoring and practice development onboarding graduates, instilling Scrum best practices and championing diversity initiatives like the CD&I Belong Network at a Professional Services Firm. Their blend of strategic vision, hands-on expertise and passion for cultivating talent positions them as a valuable catalyst for organisations seeking to maximise the Microsoft ecosystem and drive sustainable digital growth.