Senior Functional Analyst – Retail

Candidate Description

With over a decade of experience driving ERP and retail technology initiatives, this professional excels in functional and support roles centred on Dynamics platforms. They bring broad exposure across finance, supply chain, POS and back-office operations, gained while serving retailers such as a Major Retailer and a Previous Employer. A foundation in Computing, coupled with MB-340 certification, underpins strong analytical skills and an ability to translate business needs into practical systems solutions.

Adept at Dynamics AX 2012 configuration, data migration and UAT oversight, they have contributed to the consolidation of eleven legacy interfaces into a single finance and retail platform and supported the roll-out of Dynamics AX to 42 stores. Their technical toolkit spans SQL, test planning, Agile and ITIL methodologies, alongside documentation, training and mentoring capabilities that uplift team performance. Hands-on support experience ensures rapid issue resolution and continuity of retail operations.

Combining stakeholder engagement, mentoring and process-improvement strengths, this individual offers a balanced mix of leadership and technical insight. They adapt quickly to changing priorities, foster collaboration between business and IT teams and consistently deliver well-governed, fit-for-purpose solutions. Employers benefit from a reliable, motivated professional who enhances customer satisfaction and operational efficiency across the retail technology landscape.