Senior ERP Project Manager

Candidate Description

Driving complex technology and business change across commercial and government environments, this senior project management professional combines extensive delivery experience with a strong grounding in systems and product management. Their career spans an entertainment company, a veteran services organization, a payment company, telecommunications providers, a financial institution and other major employers. Core capabilities encompass Dynamics 365 Finance & Operations, Dynamics CRM, SAP finance and HR applications, Microsoft 365, SharePoint and enterprise integration platforms. Their industry breadth includes financial services, telecommunications, aged care, healthcare, entertainment, utilities, e-commerce and government. Analytical problem-solving, pragmatic decision-making and disciplined stakeholder management underpin their approach to delivery.

Adept at coordinating interconnected applications, infrastructure and operational change, they translate strategic objectives into governed delivery plans. At an entertainment company, they managed Microsoft Teams Calling replacement of legacy PBX systems, with cancellation of maintenance contracts delivering a further $100,000 in annual savings. At a veteran services organization, they delivered a mobile application integration proof of concept and a knowledge transfer project aimed at reducing annual overheads by $3 million. Their payment company responsibilities included a financial services company program exceeding $2 million and an EMV 3-D Secure pilot involving globally distributed teams. Additional experience covers SAP enhancements, Pega lending workflows, BizTalk payment processing, MuleSoft integration, data centre migration, cybersecurity implementation and digital customer platforms. They apply Agile, Scrum, SAFe, PMBOK, PRINCE2, Waterfall and hybrid delivery practices, supported by Azure DevOps, Confluence and ITIL knowledge.

Leadership strength is demonstrated through multidisciplinary team coordination, vendor oversight and effective engagement with senior business and technology stakeholders. They have managed business analysts, developers, testers, reporting specialists and functional and technical Dynamics resources across distributed delivery environments. Their governance capability extends to business cases, procurement, contracts, capital and operating budgets, risk management, quality assurance and transition into operational support. At a healthcare technology company, they implemented quality management documentation and a SharePoint site that supported ISO 9001 recertification, while their financial institution cheque processing delivery earned a quarterly award nomination. Adaptability across regulated banking, healthcare services, public-sector programs and customer-facing digital initiatives enables them to balance technical dependencies with operational priorities. They offer employers a commercially focused senior delivery professional capable of aligning teams, strengthening governance and delivering sustainable technology-enabled change.