Senior Dynamics 365 & Power Platform Developer

Candidate Description

An expert Dynamics 365 Developer and Systems Analyst with over 7 years of experience, offering a deep understanding of Dynamics 365/CRM and a solid track record in systems engineering and project delivery. Skilled in leveraging the Microsoft technology stack to offer tailored solutions, improving business processes, and user experience across finance, insurance, and banking sectors.

Renowned for implementing Dynamics 365 solutions to streamline operations and enhance customer service capabilities. Experience includes the transformation of banking customer service modules, integration of Dynamics CRM with call centers, and deployment of mobile CRM solutions for field service management. Demonstrated proficiency in data migration, process automation, and developing user-centric solutions.

Led transformative projects that redefined customer engagement and operational workflows, including the deployment of an operational CRM system for a leading bank, achieving a 360-degree customer view. Instrumental in the integration efforts of CRM systems with various communication channels, significantly elevating the customer service experience and operational agility.