Senior Dynamics 365 Functional Consultant

Candidate Description

With over 15 years delivering Microsoft Dynamics 365 transformations, this professional combines deep functional consulting expertise with proven project-management acumen across government, retail, manufacturing and not-for-profit sectors. Adept at navigating executive stakeholder landscapes, they leverage Dynamics 365 Sales, Marketing, Customer Service and the broader Power Platform to craft fit-for-purpose solutions that drive measurable business performance.

Adept at complex solution architecture, they translate legacy processes into cloud-native applications utilising Dataverse, Power Apps, Power Pages, Azure Integration Services and Power BI. Key achievements include leading the multi-country Galileo paint-mixing modernisation for a Paint Manufacturer, architecting a Home Living Retailer’s omni-channel loyalty platform and delivering an AI-driven public chatbot for a Government Department. Their hands-on technical range spans data-migration strategy, customisation, automation, reporting and DevOps practices within Agile and ITIL-governed environments.

A natural leader and mentor, they have managed cross-functional teams of up to ten consultants, instituted Development-as-a-Service delivery models and championed continuous-improvement cultures. Whether guiding executive change-acceptance workshops, coaching junior analysts or standardising operational processes, they consistently foster high user adoption, rapid ROI and sustained organisational value from the Microsoft ecosystem.