Senior Dynamics 365 Functional Consultant

Candidate Description

With more than a decade delivering complex CRM and digital transformation programmes, this senior Dynamics 365 functional consultant excels at turning business vision into scalable Microsoft solutions across government, finance, not-for-profit and commercial sectors. They possess deep expertise in Dynamics 365 Customer Engagement, Power Platform and Azure services, complemented by strong stakeholder management and change leadership skills that ensure rapid user adoption.

Demonstrating technical acumen, they design secure, integrated architectures, configure modules such as Sales, Marketing and Finance & Operations, and drive full SDLC delivery using Agile and Waterfall. Successes include replacing legacy event-management systems for a National Youth Organization, orchestrating multi-system integrations for a State IT Service Provider, and guiding large-scale upgrades for an Anti-Corruption Commission and a National Electoral Commission. Proficient in Azure DevOps, Power Apps, Power Automate, SQL and SharePoint Online, they craft robust documentation, oversee data migration and lead training to maximise solution value.

A natural leader and mentor, this professional coordinates cross-functional teams, uplifts capability through workshops and promotes continuous improvement frameworks. Their ability to adapt across diverse industries—from telecommunications at a Telecommunications Company to financial services at a Financial Institution—demonstrates versatility and resilience. Organisations engage them for their strategic insight, collaborative style and record of delivering user-centric Microsoft cloud solutions that drive operational efficiency and stakeholder satisfaction.