Senior Dynamics 365 FinOps/AX Functional Support Manager

Candidate Description

With more than 15 years steering technology initiatives, this senior Dynamics specialist combines deep ERP expertise with a broad background in IT infrastructure and service delivery. They have spent over nine years architecting and supporting Microsoft Dynamics AX and Dynamics 365 Finance & Operations solutions, spanning Parts, Service, Rental, Procurement & Sourcing, Sales & Marketing, and Advanced Warehousing. Renowned for rapid learning and strategic thinking, the professional excels in environments that demand robust process improvement, strong stakeholder engagement and disciplined governance.

Their technical acumen is demonstrated through end-to-end ownership of complex release cycles, integrations and customisations across regional and global footprints. Adept at Agile and ITIL practices, they have led workshops, gap-fit analysis, functional design and UAT, ensuring high-quality deliverables for organisations such as a Major Retailer and a Consumer Goods Company. Key achievements include managing five major AX releases, delivering an ITIL-compliant incident framework that improved SLA attainment by 80 %, and driving SAP and SharePoint upgrades that unlocked measurable operational gains.

A collaborative leader and mentor, they have guided multicultural teams across APAC, North America and EMEA, fostering knowledge-sharing and continuous improvement. Their blend of functional consulting, project management and support leadership enables rapid adaptation to diverse business challenges, from heavy equipment to FMCG and retail sectors. By coupling rigorous governance with a customer-centric mindset, this individual consistently delivers technology platforms that enhance efficiency, compliance and strategic growth.