Senior Dynamics 365 CE Support Manager / Functional Lead

Candidate Description

With more than fifteen years immersed in Microsoft Dynamics 365 and the wider Power Platform, this professional brings deep expertise in architecting, implementing and supporting customer-centric solutions. Their breadth spans core CE modules such as Sales, Marketing, Customer Service, Field Service and Project Service Automation, underpinned by strong knowledge of Azure integration services and DevOps practices. Having delivered projects across superannuation, banking, aviation, insurance and education sectors, they combine technical acuity with a keen understanding of diverse business processes.

Technically, they specialise in complex customisations, plug-in development, JavaScript, Canvas Apps and Power Automate workflows, complemented by robust integration patterns using Azure Logic Apps, BizTalk and RESTful APIs. Recent engagements showcase creation of automated deployment pipelines, high-availability migration strategies from on-prem to cloud and extensive data migration planning. Achievements include a successful CRM upgrade for an Australian telco, consolidation of multiple insurance CRM instances and significant licensing cost reductions through environment optimisation.

Beyond hands-on delivery, they demonstrate leadership through mentoring of functional and technical teams, proactive stakeholder management and clear communication across C-suite and end-user groups. Equal parts strategist and doer, they adapt quickly to evolving requirements, champion Agile and SAFe methodologies and embed best-practice governance. Organisations benefit from their ability to translate complex requirements into scalable, maintainable Dynamics solutions that drive user adoption and tangible business value.