Senior Director | Professional Services

Candidate Description

Marked by a track record of steering multi-million-dollar transformation and remediation programmes, this senior delivery leader brings more than 15 years of Professional Services and client-operations expertise across enterprise software vendors, financial-services institutions and insurance technology specialists. They blend deep knowledge of digital transformation, cloud platforms such as AWS and Azure, and SaaS solutions including a Major Insurance Suite, a Platform, Salesforce and Pega to drive complex change initiatives for ASX100 and Fortune 500 customers. Known for cultivating high-performance, geographically dispersed teams, they consistently deliver projects on time while maintaining 98 % client-satisfaction scores.

Their technical acumen spans delivery-governance frameworks, Agile and PRINCE2 methodologies, cloud-native migration, AI adoption and automation-first approaches. Notable achievements include directing a AU $500 million Royal Commission remediation at a Financial Institution to stringent board-level standards, executing a AU $400 million superannuation modernisation leveraging AI chatbots, and leading a Technology Company's Professional Services APAC team to cut infrastructure costs by 30 % through automation. Adept at portfolio planning, risk management and executive stakeholder engagement, they routinely partner with Sales, Customer Success and Field Engineering to shape and win transformational engagements.

As a people-centric leader, they have scaled practices to 150+ practitioners, built utilisation and forecasting models that lift profitability, and developed leadership-capability frameworks to sustain growth. Comfortable advising CTOs and COOs, they champion continuous-improvement cultures, embed AI-augmented delivery tools such as ChatGPT and Microsoft Copilot, and resolve strategic escalations for marquee accounts. Their blend of strategic vision, operational governance and technical depth positions them to accelerate value realisation and bolster delivery excellence for forward-thinking organisations.