Senior D365 Functional Consultant

Candidate Description

Specializing in Microsoft Dynamics 365 and Power Platform, this Senior Functional Consultant combines business applications consultancy with a career spanning software engineering, technical leadership and project delivery. Their experience includes consulting firms and public-sector and community-services organizations. Core expertise covers Dynamics 365 Sales and Customer Service, Power Apps, Power Automate, Power BI, Microsoft 365 and SharePoint. They translate business problems into practical applications through requirements workshops, business analysis, solution design and stakeholder collaboration. Their industry exposure includes telecommunications, government, healthcare, education, construction, financial services, mining, aged care and not-for-profit services. A foundation in computer science and extensive software-development experience strengthens their analytical and technical approach.

End-to-end delivery capability is demonstrated through applications, integrations, migrations, reporting and governance implementations. At a consulting firm, they delivered Dynamics 365 and Power Platform solutions for service orders, customer orders, public health communications and university finance requests. They also configured and released Power Platform Center of Excellence Starter Kit governance capabilities, including stakeholder training. At another consulting firm, they delivered a Dynamics 365 Sales and Customer Service application for a national environmental not-for-profit and supported government transformation design using Visio and Azure DevOps. Their wider technical toolkit includes Canvas and model-driven applications, SharePoint integration, SSIS, SQL Server, PowerShell, JavaScript, Power Apps Portal and Power Virtual Agents. They apply Agile and PRINCE2 approaches alongside business-analysis and project-management knowledge grounded in BABOK and PMBOK.

Leadership experience extends from consulting workshops and user training to managing distributed software engineering teams. At a technology company, they managed up to 12 engineers across Brisbane and California and helped deliver revenue-generating infrastructure-management products. They established reusable software architecture and test-automation assets and contributed processes supporting ISO9000 accreditation. Their public-sector experience includes a government health department and government departments, where they improved collaboration platforms, operational processes, administration and support. They combine hands-on delivery with pre-sales, proof-of-concept development, RFP responses, mentoring and change management. This breadth positions them to connect business priorities with sustainable Microsoft business applications, effective governance and confident user adoption.