Senior D365 CE Functional Consultant – Field Service

Candidate Description

Bringing over 19 years of IT expertise, this senior functional consultant excels in architecting and delivering Microsoft Dynamics 365 and Power Platform solutions that transform service operations across manufacturing, healthcare, life-sciences and utilities. Adept at navigating complex stakeholder landscapes, they couple deep domain knowledge with sharp analytical skills to craft scalable, value-centric platforms that drive measurable improvements. A permanent resident based in Melbourne, they are recognised for their consultative approach and ability to align technology with strategic business outcomes.

Their technical acumen spans Dynamics 365 Field Service, Sales and Customer Service, alongside the broader Power Platform and Azure ecosystem. Notable achievements include designing a shift-handover application for a Dutch pharmaceutical client that maximised native product capability, implementing Gen-AI infused field-service use cases within a Consulting Firm's AI Cloud unit, and harmonising a global CRM template for a multinational healthcare organisation. Experienced in Agile, Scrum and SAFe, they routinely perform fit-gap analyses, define data-migration and integration strategies, and lead workshops that translate complex requirements into robust solution designs.

A collaborative leader and mentor, they have guided cross-functional teams through multi-sprint deliveries, large-scale transitions and quality-assurance programmes for banking, telecom and utilities clients. Comfortable engaging C-suite executives and frontline technicians alike, they balance strategic insight with hands-on execution, ensuring solutions are both technically sound and business-aligned. Their drive for continuous improvement and passion for AI-driven innovation position them as a valuable catalyst for organisations seeking to elevate customer and field-service experiences.