Senior CRM Consultant

Candidate Description

This professional boasts a career in the Information Technology industry spanning over a decade, where they have honed their skills as a CRM specialist. Being a certified Dynamics 365 professional, they demonstrate a comprehensive understanding of the system's intricacies. Their experience in business analysis and profound knowledge of project management principles, specifically in the civil construction sector, are notable facets of their skill set.

Throughout their career, this professional has successfully executed CRM systems implementations and integrations with ERP systems. They have provided end-user training and extended support and troubleshooting services when needed. Their responsibility in managing numerous system upgrades and migrations displays their adaptability and proficiency in maintaining efficient system operations. Their extensive experience in creating test plans, maintaining testing/QA documentation for ERP modules, and participating in Agile development processes showcases their well-rounded technical skills.

This professional has successfully collaborated with a development team in an Agile environment, proving their adaptability and team player qualities. They have shown proficient technical writing skills and have demonstrated experience in help file creation & maintenance. With a consistent commitment to delivering high-quality CRM solutions, they have significantly improved productivity for their clients.