Senior Business Systems Manager

Candidate Description

Marked by a strong record of steering global enterprise-application portfolios, this senior Business Systems leader brings more than 15 years of experience across CRM, ERP and Lead-to-Cash environments. They combine deep platform knowledge—spanning Salesforce, Microsoft Dynamics 365, NetSuite, Zendesk and a suite of tools from a Major Software Company—with a sharp focus on technology strategy, governance and operational excellence. Their expertise covers sales, customer service, finance and subscription processes, underpinned by robust stakeholder-management and vendor-governance capabilities.

Leveraging proven technical acumen, they have driven large-scale digital-transformation initiatives such as the enterprise migration from Dynamics CRM v4.0 to Dynamics 365 at a Technology Company and the successful Salesforce rollout that streamlined global sales operations. Adept at integration strategy, .NET solution design and cloud-platform optimisation, they oversee secure, scalable data flows while applying SDLC, Agile and Waterfall disciplines. Previous roles with a Government Department, a Major Software Company and a Technology Company further demonstrate their versatility across mainframe, web-services and environmental-sector projects.

A collaborative leader, they cultivate high-performing cross-functional teams and champion continuous improvement through automation, data-driven decision-making and rigorous change management. Their combination of strategic vision, technical depth and relationship-building strength enables organisations to modernise legacy landscapes, enhance operational resilience and realise measurable business outcomes.