Senior Business Analyst – Insights – D365

Candidate Description

With over 17 years immersed in digital and business transformation, this senior business analyst blends deep expertise in Microsoft Dynamics 365, Azure and enterprise data platforms with strategic acumen across multiple industries. They have steered complex ERP, CRM and CX programmes in real estate, utilities, telecommunications and the public sector, drawing on strong analytical skills and a passion for stakeholder engagement. Adept at navigating both on-premises and cloud landscapes, the professional excels at aligning technology capabilities with organisational goals to unlock measurable value.

Technical proficiency spans Dynamics 365 (Marketing, Sales, Customer Service, Finance & Operations), Power Platform, Azure Data Lake, Data Factory and Power BI, complemented by solid grounding in Salesforce and Oracle Fusion. They craft BPMN-based process models, author detailed user stories and acceptance criteria, and manage data governance, MDM and complex integration patterns that include RESTful APIs and Contact Centre solutions. Career highlights include lifting team velocity by 30 % through the introduction of Azure DevOps, orchestrating an enterprise CX overhaul that boosted lead conversion and customer satisfaction, and establishing golden-record MDM frameworks that elevated forecasting accuracy and marketing ROI.

A natural collaborator and mentor, this individual leads multidisciplinary teams, coaches emerging analysts and fosters a culture of continuous improvement anchored in Agile, PROSCI and Six Sigma practices. Their versatility is evidenced by consistent success across diverse geographies—Australia, the UAE and India—and by seamless engagement with C-suite leaders, vendors and end users alike. By combining technical depth with strong change-management capabilities, they deliver resilient solutions that drive operational excellence and long-term strategic advantage.