Senior Business Analyst – Dynamics 365

Candidate Description

With over 15 years navigating complex business-technology landscapes, this seasoned Senior Business Analyst excels at translating strategic objectives into robust Microsoft Dynamics 365 and reporting solutions. They bring deep exposure to finance, retail, engineering and non-profit sectors, coupling strong stakeholder engagement with expertise across Dynamics 365 Customer Engagement, Finance & Operations, Power BI and SSRS.

Their technical acumen is demonstrated through end-to-end delivery of CRM, ERP and reporting projects for organisations such as a Major Retailer, a Mining Equipment Manufacturer and an Engineering and Construction Firm. Adept at requirements elicitation, fit-gap analysis and data-driven decision-making, they have guided multi-site rollouts, led UAT cycles and crafted comprehensive user documentation. Experience spans Agile and Waterfall methodologies, with a track record of enabling transparent scope control and rigorous risk management via JIRA and Azure DevOps.

Complementing technical depth is a collaborative leadership style that fosters cross-functional alignment and user adoption. Whether mentoring teams, orchestrating change-management activities or crafting training programs, they adapt quickly to diverse domains and challenges. Driven by a commitment to value delivery and continuous improvement, this professional consistently bridges the gap between business vision and practical technology outcomes.