Senior Business Analyst (D365 FinOps & CE)

Candidate Description

With more than 15 years steering enterprise asset- and customer-experience transformations, this Senior Business Analyst specialises in Microsoft Dynamics 365, Power Platform and IBM Maximo across consulting, government, transportation and utilities sectors. Adept at bridging technical and operational domains, they translate complex requirements into scalable solutions spanning Customer Service, Field Service, Marketing, Asset Management and ERP finance streams. Their breadth of exposure extends to Azure, AWS, Oracle JD Edwards, ArcGIS and SharePoint, underpinned by strong stakeholder-management and process-mapping capabilities.

Demonstrating deep solution-delivery expertise, they have led end-to-end projects that encompass backlog management, configuration, integration, data migration and rigorous SIT/UAT/PVT cycles. Highlights include pioneering an AI-enabled customer-experience initiative for a Major Council, orchestrating a Maximo-to-D365 migration for Airports that slashed incident response times, and delivering cloud-first asset-management platforms recognised at IBM and Oracle events. Proficiency with Agile, Scrum and Waterfall methodologies, complemented by tools such as Azure DevOps, JIRA and Confluence, enables consistent, high-quality delivery.

Combining leadership of cross-functional on-/off-shore teams with hands-on analytical depth, this professional drives measurable outcomes reducing licensing spend, accelerating approvals and uplifting data governance. Certifications in AWS Cloud, Professional Scrum Master, Dynamics 365 Field Service and Customer Service, alongside AGSVA Baseline clearance, reinforce their credibility in secure and regulated environments. Adaptable and consultative, they continue to unlock value for organisations by aligning technology roadmaps with strategic objectives and fostering a culture of continuous improvement.