Senior Business Analyst (ERP & CRM)

Candidate Description

Marked by deep analytical acumen, this Senior Business Analyst brings over 20 years of experience delivering ERP, CRM and digital transformation projects across government, financial services, utilities and logistics sectors. They combine hands-on expertise with Microsoft Dynamics 365, SAP and Azure platforms with strong business process modelling skills, producing robust BPMN artefacts that bridge the gap between strategy and execution. Comfortable in multicultural, distributed teams, this professional consistently aligns technology outcomes with stakeholder value.

Technically, they excel at requirement engineering, gap-fit analysis, data modelling, and integration design, drawing on extensive knowledge of Agile, Scrum and traditional SDLC approaches. They have delivered large-scale finance (SAP FICO) and CRM (Dynamics 365) initiatives, managed UAT cycles, and produced traceability matrices that reduce post-deployment defects. Previous engagements include leading RTM development for a Victorian health programme, streamlining toll-logistics SAP upgrades, and crafting RFP documents that secured executive sponsorship.

A natural collaborator, they mentor junior analysts and cultivate productive relationships with business and technical stakeholders alike. Their adaptable approach has enabled success in diverse domains—from energy market regulation to not-for-profit digital services—demonstrating versatility in tackling complex challenges. By blending strategic insight, rigorous analysis and clear communication, they consistently drive transformative solutions that enhance operational efficiency and stakeholder satisfaction.