Senior Functional Application Support

Candidate Description

With over a decade of progressive responsibility across ERP, CRM, and integration landscapes, this senior application specialist excels in steering complex Microsoft Dynamics 365 Finance & Operations environments and complementary business systems. They combine deep technical acumen with strong business-analysis capabilities, having operated across manufacturing, logistics, and retail-centred organisations such as a Major Retailer and a Technology Provider. Their adaptability is underpinned by dual bachelor s degrees in Information Systems and Accounting, which provide a rare blend of functional and technical insight.

Adept at driving large-scale digital transformations, they have orchestrated seamless cut-over events, managed multi-system integrations, and administered environments via Lifecycle Services. Proficiency spans SQL scripting, data migration strategy, quality assurance, and Agile/Scrum delivery. Key successes include leading a Major Retailer s D365 go-live with minimal disruption, elevating Financial Software integration reliability for a Technology Provider, and sustaining Level-2 support for 400+ users while advancing project objectives.

Complementing technical expertise, this professional demonstrates influential leadership mentoring cross-functional teams, recruiting talent, and fostering high-performing, customer-centric cultures. Certified in Business Analysis and Scrum Mastery, they thrive on collaborative stakeholder engagement and continuous improvement. Their track record of translating strategic goals into operational excellence positions them as a versatile partner for organisations seeking robust, scalable business-application solutions.