Regional Delivery Director (Dynamics 365 Solutions)

Candidate Description

With more than two decades steering business-critical CRM and ERP initiatives, this director-level professional blends deep Microsoft Dynamics 365 expertise with proven practice leadership across consulting, utilities, government and telecommunications sectors. They currently oversee a Major Retailer’s Microsoft Business Solutions unit, guiding strategic advisory, Dynamics 365 Customer Engagement, Business Central, SharePoint and Teams programmes for enterprise clients while maintaining full P&L responsibility.

Adept at orchestrating diverse, geographically distributed teams, their technical acumen spans Dynamics 365 architecture, Oracle CX Cloud, Siebel, complex integrations and data-migration strategies. Key achievements include building a AUD 15-20 million delivery pipeline at a Major Retailer, governing a AUD 10 million project portfolio at a Consulting Firm and crafting a Consulting Firm’s Oracle CX Cloud reference architecture adopted for financial-services and telco clients. Their delivery frameworks emphasise robust SDLC discipline, quality assurance, SIT/UAT management and stakeholder engagement at C-suite level.

Complementing strong programme governance, they excel at mentoring high-performing teams, resolving escalations and shaping go-to-market propositions that accelerate cloud and digital-transformation outcomes. PMP-certified and known for calm, pragmatic leadership, they add value by translating complex business needs into scalable Microsoft and Oracle solution roadmaps, consistently driving operational excellence and client success.