Quality Assurance Practice Manager

Candidate Description

A versatile delivery executive with more than 15 years’ experience spearheading Quality Assurance, program governance and large-scale CRM transformations across telecommunications, utilities, finance, retail and public-sector environments. Having led Salesforce Field Service Lightning, Microsoft Dynamics 365 and MuleSoft-integrated initiatives for organisations such as a Telecommunications Company, a National Broadband Provider, a Media Company and a Technology Provider, this professional combines deep technical insight with strategic business acumen to ensure seamless end-to-end solution delivery and exceptional client outcomes.

Their technical acumen is showcased through mastery of test strategy design, automation enablement and release governance. Adept at Agile, Scrum and ITIL frameworks, they have driven testing efficiency gains of up to 30 %, introduced Leapwork no-code automation that cut manual test cycles by 75 % and executed multi-million-dollar QA programs covering SIT, UAT, security and data migration. Experience includes standing up full QA practices, integrating JIRA-based governance and coordinating globally distributed teams to meet aggressive delivery targets.

Known for influential leadership and stakeholder management, they mentor cross-functional teams, optimise resource utilisation and craft technology roadmaps that align with organisational strategy. Their adaptable approach—from start-up QA practice formation at a Technology Provider to enterprise-scale program management at a Technology Solutions Company—demonstrates an ability to navigate complex, fast-changing environments while maintaining quality, budget and timeline discipline. This blend of strategic oversight and hands-on technical expertise positions them as a valuable catalyst for organisations seeking to elevate delivery maturity and realise measurable business value.