Project Manager – Dynamics 365

Candidate Description

Marked by a dynamic blend of enterprise programme leadership and hands-on technical acumen, this senior project professional brings over 15 years of success delivering ERP, CRM and cloud modernisation initiatives across aged care, government, retail and utilities. Adept at steering Microsoft Dynamics 365 Customer Engagement rollouts, they combine strong stakeholder engagement with rigorous governance to consistently land projects on scope, timeline and budget. Their breadth spans multi-site transformations, PMO uplift and regulatory-compliant delivery, underpinned by PMP and CAPM credentials.

Their technical depth is demonstrated through end-to-end ownership of a AU$1.4 M Dynamics 365 Sales & Insights and CC4 Teams Telephony programme for an Aged Care Provider, integration of Kronos Workforce Dimensions and Preceda Payroll at a Not-for-Profit Organization, and automation of eBriefing workflows for a Government Department. Skilled in Azure DevOps, Power BI, SQL and CI/CD practices, they have architected data-warehouse solutions, led complex UAT cycles of 250+ test cases and embedded agile, waterfall and hybrid methodologies to maximise delivery velocity. Achievements include cutting workflow turnaround by 70 %, elevating compliance from Unsatisfactory to Excellent , and enabling a 1,500-staff acquisition through rapid system deployment.

A natural leader and mentor, this professional cultivates high-performance cultures, having standardised enterprise frameworks, chaired Agile ceremonies for 60+ concurrent projects and served on a major advisory committee. Their adaptability spans SaaS launches, government compliance initiatives and aged-care digital transformations, consistently translating complex requirements into pragmatic solutions. Organisations seeking a strategic yet hands-on project leader who drives measurable value through technology and people engagement will find strong alignment in their proven track record.