Project Manager – D365

Candidate Description

With over seven years of multisector experience, this project manager excels at steering complex Microsoft Dynamics 365 and Power Platform initiatives from inception through delivery. Their portfolio spans a Big 4 consulting firm, telecommunications and banking engagements, combining keen business acumen with hands-on expertise across Dynamics 365 Marketing, Sales and Project Operations modules, Office 365 collaboration tools and large-scale data migrations. Adept at aligning technology with strategic objectives, they leverage strong analytical abilities and stakeholder management skills to drive transformational outcomes.

Their technical acumen is demonstrated through the successful rollout of Dynamics 365 Marketing at a Consulting Firm, large-user Microsoft Teams/TCO migrations and 100-seat Salesforce-to-Dynamics transitions. Proficient in Agile, Waterfall and hybrid methodologies, they routinely craft detailed project plans, phased budgets and governance frameworks that keep initiatives on schedule and within scope. Key achievements include integrating TEM platforms with ServiceNow and major carriers, and realising a 9 % telecom-spend reduction for a North American banking client by deploying end-to-end TEM solutions.

Known for collaborative leadership and a passion for continuous improvement, this professional builds cross-functional teams, mentors provisioning staff and partners with executives to champion organisational change. Their adaptability across government, finance and telco domains showcases a capacity to navigate diverse regulatory and operational landscapes. By uniting meticulous planning, technical depth and a commitment to stakeholder value, they consistently deliver projects that enhance efficiency, elevate customer experience and unlock measurable business benefits.