SME Project Manager

Candidate Description

With a solid background in IT project delivery, this professional leverages over seven years of experience to drive successful SaaS, integration and customer-experience initiatives across retail, manufacturing and professional-services sectors. Their expertise spans Zendesk implementations, EDI integrations and Office 365 collaboration, underpinned by a Bachelor of Applied Science (Project Management) and multiple PRINCE2 certifications. Adept at balancing scope, schedule and budget, they deliver solutions that elevate customer satisfaction and operational efficiency.

Technically proficient in Agile, Scrum and Waterfall methodologies, they manage end-to-end project lifecycles—from requirements gathering and stakeholder workshops to quality assurance and change management. Highlights include orchestrating multi-team, multi-region deployments for APAC’s leading Zendesk partner and steering complex ERP cloud integrations for supply-chain clients, always maintaining rigorous governance and clear communication.

This individual’s leadership style emphasises collaboration, mentoring and proactive risk mitigation, fostering high-performing teams that consistently meet or exceed delivery goals. Their adaptability to diverse industries, combined with strong analytical and stakeholder-management skills, positions them to add immediate value to organisations seeking dependable project leadership and a relentless focus on customer experience.