Project Delivery

Candidate Description

With over 25 years leading digital and customer-centric transformations, this professional blends executive leadership with deep Microsoft Dynamics 365 expertise to drive measurable value across government, finance, education and travel sectors. Adept at cultivating high-performing, multicultural teams, they have steered initiatives covering CRM, CX, omnichannel strategy and large-scale account growth for organisations such as a Consulting Firm, a Technology Company, a Technology Provider and a Software Company.

Their technical acumen spans Dynamics 365 Customer Engagement, Power Platform, Azure DevOps, Oracle CX and Salesforce, underpinned by solid grounding in Agile, PRINCE II and SDLC governance. Notable achievements include overseeing APAC s largest Dynamics CRM implementation at a Consulting Firm, driving a Technology Company Service Cloud pipeline to 500 % of target in the UK public sector, and spearheading enterprise-wide CRM strategies for a Financial Institution and a Local Government Authority. Hands-on expertise covers solution architecture, complex integrations (a Customer Experience Platform, an Integration Platform), contact-centre modernisation and strategic account management.

A versatile leader and trusted advisor, they excel at aligning business strategy with technology roadmaps, mentoring cross-functional teams and forging collaborative partnerships. Their proven ability to scale delivery practices, rescue troubled projects and embed customer-experience thinking positions them as a valuable asset for organisations seeking digital transformation and sustainable growth.