Program Manager

Candidate Description

With more than 15 years orchestrating enterprise-wide technology transformations, this Program Delivery Manager combines deep Microsoft Dynamics 365 expertise with robust leadership across manufacturing, government and higher-education sectors. They excel at aligning multi-million-dollar technology investments with strategic business outcomes, leveraging platforms such as Dynamics 365 FinOps, Azure Integration Services and Power Platform to modernise ERP, CRM and Field Service operations.

Adept at large-scale program recovery and greenfield implementations alike, their portfolio features the stabilisation of a stalled AUD 15 million ERP rollout for a Construction Equipment Company, a national Dynamics 365 Customer Service transformation handling 45,000 weekly engagements, and the delivery of a Salesforce-based global student CRM for a Higher Education Institution. Their technical reach spans integration patterns (Dual Write, Azure Logic Apps), analytics (Power BI, Data Lake Gen 2) and AI enablement with Microsoft 365 Copilot, underpinned by governance frameworks such as MSP, PRINCE2 Agile and ITIL.

Well-versed in steering cross-functional teams of up to 300 personnel, this professional builds trusted C-suite relationships, secures vendor accountability and embeds change management to maximise value realisation. Their blend of strategic acumen, hands-on solution design and disciplined delivery enables organisations to de-risk complex programs, accelerate digital adoption and achieve measurable performance gains.