Program Manager / Head of Transformation

Candidate Description

A strategic Program Manager and transformation leader with over two decades of experience steering complex, high-value technology initiatives across telecommunications, healthcare retail and media sectors. This professional combines deep expertise in Dynamics 365 ecosystems, large-scale ERP/CRM rollouts and cloud-enabled business models with a proven ability to cultivate C-suite relationships and govern budgets surpassing AU$1.5 billion across Australia, Europe, the Middle East and Africa. Their career is defined by successful digital strategies, supply-chain optimisation and enterprise architecture leadership that consistently elevate operational performance.

Their technical acumen is demonstrated through delivery of multi-channel platforms, integration of 150-plus systems within a Telecommunications Provider's AU$500 million BSS transformation and deployment of end-to-end supply-chain solutions that drove double-digit gains in stock accuracy and customer-service capacity for a Major Retailer. Adept at methodologies such as Agile, PRINCE II and ITIL, they excel in PMO establishment, vendor governance and solution design, consistently aligning technology roadmaps with organisational objectives. Key achievements include doubling cloud-services revenue at a Cloud Services Provider, expanding a Digital Media Company's digital-media portfolio by US$10 million and earning multiple awards for innovation in mobile money and online channels.

Leveraging seasoned leadership and mentoring capabilities, they have guided cross-functional teams of up to 12 professionals and orchestrated on-shore/off-shore delivery models to maximise efficiency and knowledge transfer. Their adaptability spans e-Government projects, telecom launches, aged-care support systems and retail pharmacy expansions, underscoring a talent for navigating diverse regulatory and market landscapes. By combining rigorous governance with visionary thinking, this individual offers organisations a robust value proposition centred on accelerated transformation, sustained revenue growth and excellence in customer experience.