Dynamics 365 FO Functional Consultant / Support Lead

Candidate Description

Presenting an IT professional with over 12 years of exposure in consulting and delivering comprehensive implementation projects for customers across different geographies. With a degree in Information Technology, they have completed 12+ full lifecycle implementations in Microsoft Dynamics 365/AX, achieving the credentials of a Microsoft Dynamics AX 2012 Financial Specialist. They have also cultivated expertise in the “Agile” Project management methodology from SureStep.

This professional is proficient in product management, including end-to-end product lifecycle management, strategy and visioning, roadmap and backlog management, market segmentation, and KPI identification and tracking. They have a knack for mapping business processes with MS Dynamics AX, crafting conference room pilots to identify and bridge gaps between customer needs and product offerings, and developing test cases for business processes within MS Dynamics F&O / AX.

Their career shows a strong focus on delivery, tracking, and coaching. They have demonstrated the ability to lead teams to deliver quality solutions, monitor project progress, and coach teams in UAT/SIT scenarios. Their role as product and business analysts has allowed them to engage effectively at all levels of an organization, negotiate and manage milestones, and refine backlogs based on user feedback. They are also competent in user interviews, empathy mapping, user behaviour/pattern analysis, design, and effective communication across business, domain, and technology.