Principal Solution Architect – FinOps & CRM

Candidate Description

Marked by a strategic mindset and deep Microsoft ecosystem expertise, this Principal Solution Architect leverages more than 18 years of experience delivering Dynamics-led digital transformations across Retail, Manufacturing, Wholesale and Professional Services sectors. Adept at bridging business objectives with technical capabilities, they command mastery over Dynamics 365 Finance & Operations, Commerce, Customer Engagement and Azure services, consistently guiding stakeholders from presales vision through to post-go-live optimisation.

Their technical acumen spans solution architecture, Fit/Gap analysis, Azure DevOps-driven ALM, complex data migration and multi-channel retail POS rollouts. Key achievements include orchestrating multi-country Dynamics 365 templates for a Major Technology Provider's enterprise clients, steering critical go-lives for a Technology Provider's top Australian accounts, and instituting deployment strategies that minimised downtime for high-volume commerce operations. Skilled in stakeholder management, testing governance (SIT/UAT) and team mentorship, they routinely ensure delivery excellence recognised by awards such as Top Gun Delivery Excellence and Growth Engine.

Complementing this hands-on expertise is proven leadership in mentoring cross-functional teams, shaping deals during presales and aligning executive sponsors to transformation roadmaps. Comfortable operating across UK, Europe, USA, ME, NZ and Australia, they adapt swiftly to diverse regulatory and cultural landscapes. Overall, they offer organisations a rare blend of enterprise-grade architecture insight, operational rigour and collaborative leadership, driving sustained value from the Dynamics and Azure platform investments.