Principal Program Manager

Candidate Description

A strategic Program Manager and CRM Solution Architect with over 12 years' experience delivering Dynamics 365 Customer Engagement and Power Platform transformations across financial services, consulting and technology sectors. They combine deep expertise in sales, marketing and service automation with an MSc in Business Management and a proven ability to align cloud solutions to business value, honed through roles at a Technology Company, a Technology Company, and a Financial Institution.

Leveraging proficiency in Dynamics 365 Sales, Marketing, Field Service and Project Service Automation, this professional has architected and delivered enterprise-grade CRM modernisation programmes, instituted governance frameworks and orchestrated end-to-end solution lifecycles from pre-sales through SIT, UAT and production deployment. Their achievements include establishing a Centre of Excellence at a Technology Company that reduced build effort by 20%, leading Turkey's first branch-independent banking project at a Financial Institution, and driving user-adoption and change-management initiatives that ensured defect-free go-lives for clients.

A natural leader and mentor, they have guided multi-disciplinary teams, upskilling consultants through certification pathways and championing agile delivery practices. Adaptable across industries and cultures, they excel at stakeholder engagement, data-driven decision-making and continuous improvement. This blend of technical depth, business acumen and delivery leadership positions them as a valuable asset for organisations seeking to maximise ROI from Dynamics 365 and cloud-based digital-transformation initiatives.