Principal Functional Consultant – SCM / Commerce / Retail

Candidate Description

With over 15 years navigating the enterprise resource planning landscape, this professional excels in orchestrating Microsoft Dynamics implementations that bridge retail, supply-chain and commerce operations. Adept at analysing complex business processes, they have delivered multi-channel solutions for fashion, telecom, FMCG and hospitality clients, drawing on deep expertise in Dynamics 365 Commerce, Supply Chain Management and Finance. Their breadth spans omni-channel architecture, payment gateway integrations and module configuration across Accounts Payable, Accounts Receivable and inventory.

Adept at Power Platform extensions, LCS environment management and Azure DevOps pipelines, they have successfully guided global project teams through requirement workshops, functional design, data migration and rigorous test cycles, including RSAT automation. Key achievements include spearheading an omni-channel D365 Commerce roll-out for a leading Australian furniture retailer, integrating Oracle EBS with D365 for a Vietnamese conglomerate, and automating POS-to-ERP flows for an Energy Company. Their track record demonstrates strong command of Agile, Waterfall and hybrid delivery models, combined with hands-on skills across REST APIs, Postman and ServiceNow ticketing.

Combining leadership and mentorship, they have coached cross-functional teams, facilitated CRP sessions and empowered super-users through tailored training. Comfortable liaising with C-suite stakeholders and technical squads alike, they adapt swiftly to diverse domain challenges while maintaining a focus on governance and best-practice solution design. This versatile consultant offers a compelling blend of strategic insight and technical depth, consistently driving successful go-lives and measurable business value for enterprise clients.