Principal Consultant/Solution Architect

Candidate Description

Specializing in Microsoft Dynamics 365 Customer Engagement and the Power Platform, this seasoned Solution Architect and Principal Consultant brings over 16 years of CRM-focused experience driving digital transformation for organisations such as a Consulting Firm, a Technology Provider, a Consulting Firm, and a Technology Provider. Adept at bridging business and technology, they have delivered complex projects across consulting, education, government, financial services, and utilities sectors, backed by deep expertise in Agile and PRINCE2 methodologies.

Their technical acumen spans solution architecture, fit-gap analysis, customisations, data migration, integrations, and workflow automation within Dynamics 365 and Power Platform ecosystems. Notable achievements include leading APAC higher-education rollouts at a Technology Provider, accelerating CRM modernisation for an Ombudsman, and architecting end-to-end enterprise solutions at a Consulting Firm that consistently met budget and timeline commitments. Skilled in guiding cross-functional teams, they produce robust design documentation, govern quality through the full SDLC, and support pre-sales with compelling proof-of-concepts.

Combining leadership, stakeholder management, and hands-on delivery, this professional mentors teams, fosters client trust, and adapts quickly to diverse domain challenges. Their broad exposure to government entities like a Foreign Affairs Department and a Health Department alongside commercial enterprises enables a holistic perspective that maximises solution value. Ready to re-engage the market, they offer a rare mix of strategic vision and delivery excellence to organisations seeking to unlock the full potential of Dynamics 365 and the Power Platform.