Pre-Sales Solutions Architect / Director / Delivery Lead – Dynamics 365

Candidate Description

Driving digital transformation across continents, this director-level leader brings over two decades of experience guiding enterprise and government organisations through complex customer-centric programmes. Adept at Microsoft Dynamics 365 Customer Engagement, the Power Platform and Azure, they blend strategic insight with hands-on delivery expertise to modernise customer, employee and operational experiences. Having led teams of up to 150 professionals, they cultivate high-performance cultures grounded in DevOps, Lean and Agile principles.

Their technical acumen is evidenced by successful end-to-end delivery of large-scale CRM and cloud initiatives at a Professional Services Firm, a Global Technology Company and a Boutique Consultancy. Proficient in solution architecture, pre-sales, stakeholder management and scaled DevOps, they have directed multi-disciplinary teams through discovery, architecture, build and deployment phases, achieving measurable outcomes such as enhanced regulatory compliance and accelerated time-to-value. Key achievements include Queensland’s most certified Microsoft Business Applications practice within a Global Technology Company and the rollout of enterprise CRM solutions that improved customer engagement across public and private sectors.

Complementing deep technical prowess, this professional offers robust commercial leadership—shaping go-to-market strategies, securing partner alliances with Microsoft and Adobe, and expanding global operations for agencies like a Digital Agency. Their empathetic, coaching-based leadership fosters collaborative, high-accountability environments that consistently deliver strategic value. Adaptable across consulting, government, financial services, retail and entertainment industries, they present a versatile value proposition: the strategic vision, technical depth and people-first mindset needed to drive successful digital change at scale.