Practice Manager – Enterprise Applications

Candidate Description

With over 25 years navigating the technology consulting landscape, this digital team leader excels in orchestrating Microsoft Dynamics 365 and Power Platform programmes that transform customer and citizen experiences across government, utilities and commercial enterprises. They combine deep functional consulting expertise with strategic vision, honed through leadership roles at a Technology Company, NTT DATA, Inc. and a Consulting Firm, ensuring every engagement delivers tangible business value and community impact. Recognised for an ability to distil complexity into clear roadmaps, they foster trust among stakeholders while driving purposeful progress.

Adept at enterprise application architecture, Power Platform solutioning and Azure-based integrations, they have stewarded multi-disciplinary teams to deliver large-scale CRM, ERP and low-code innovations. Key achievements include guiding a 7,000-user Dynamics 365 rollout for a major travel organisation, leading the first Dynamics CRM Online deployment for Queensland local government and winning NTT s national Go-To-Market award for 2022. Their presales leadership spans estimation modelling, proposal authorship and executive presentations, underpinned by certifications such as Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate and TOGAF 9 Certified.

A collaborative and empathetic leader, the candidate nurtures high-performing cultures through mentorship, graduate programme support and clear performance frameworks. Their adaptability shines across diverse domains from state government modernisation to energy sector workflow automation reflecting a commitment to continuous learning and innovation. Organisations seeking a strategic yet hands-on practice manager or director to drive digital transformation will benefit from this professional s blend of visionary leadership, technical depth and consistent delivery excellence.