Practice Lead – Dynamics 365

Candidate Description

An accomplished delivery and operations leader with over two decades in enterprise technology consulting, this professional specialises in Microsoft Dynamics 365, Power Platform and Azure integration architecture. They have steered complex CRM and digital-transformation programmes across government, financial services, utilities and automotive sectors, consistently aligning technology outcomes with commercial objectives. Renowned for building high-performing, geographically distributed teams, they blend strategic insight with hands-on technical acumen to scale delivery organisations sustainably.

Their technical repertoire spans Dynamics 365 Customer Engagement, Dynamics 365 FinOps, Azure Logic Apps, BizTalk and SAP S/4 HANA integrations, underpinned by robust ALM, DevOps and CI/CD practices. Adept at data-migration strategy, governance and operational excellence, they have led Salesforce-to-Dynamics migrations, orchestrated multi-country releases and driven GenAI/Copilot Studio innovation initiatives. Key achievements include generating AUD $13 million in revenue and exceeding sales targets by 30 % at a Consulting Firm, securing a AUD $20 million local-council transformation win through compelling RFP leadership, and reducing manual processing by 60 % via automation-led Power Platform solutions at a Consulting Firm.

Combining commercial accountability with people-first leadership, they coach consultants up to Senior Manager level and cultivate collaborative cultures across Australia, India, Vietnam and the Philippines. Their ability to marry budget stewardship, stakeholder engagement and technical depth positions them as a versatile Director-level leader who drives profitable growth, delivery excellence and enduring client value.