PMO & Delivery Lead – Dynamics 365

Candidate Description

A versatile PMO and delivery leader with more than two decades of experience steering large-scale IT and business-transformation initiatives across consulting, construction, government and utilities sectors. Leveraging deep knowledge of Microsoft Dynamics 365 (Finance & Operations, Customer Engagement) and the wider Azure ecosystem, this professional combines rigorous governance with pragmatic agility to ensure programmes meet strategic objectives and deliver tangible value.

Their technical acumen is demonstrated through successful end-to-end delivery of multi-million-dollar ERP and CRM projects, underpinned by proficiency in Agile, PRINCE2, Waterfall and Azure DevOps toolsets. Notable achievements include leading AUD 20 million Dynamics 365 rollouts at a Technology Company, implementing a national Service and Warranty CRM for a Construction Company that saved AUD 750 k annually, and migrating 1,500 business customers for an Internet Service Provider with zero downtime. A track record of meticulous stakeholder management, resource planning and quality assurance underscores their capability to translate complex requirements into actionable roadmaps.

Combining certified expertise (PRINCE2 ae Practitioner, ITIL, Certified ScrumMaster, Lean Six Sigma Green Belt) with hands-on leadership of cross-functional teams up to 40 members, this professional excels at guiding organisations through change while fostering high-performance cultures. Adaptable and commercially astute, they consistently align technology solutions to business strategy, driving efficiency, customer satisfaction and long-term growth.