Operations and Customer Consult Officer

Candidate Description

A versatile data and reporting professional with hands-on expertise across Power BI, Microsoft Dynamics 365 and ERP data environments, they combine strong analytical acumen with proven capability in data extraction, cleansing and visualisation. With experience spanning utilities, education and consulting sectors, this individual excels at transforming complex datasets into intuitive dashboards and management reports that drive informed decision-making. Meticulous attention to detail and full Australian working rights underpin their immediate availability for new assignments.

Their technical proficiency is evidenced by practical application of Power BI, DAX, Power Query and advanced Excel to deliver interactive visualisations and KPI-driven insights. Adept at SQL and Python for data manipulation, they have reconciled high-volume customer and billing datasets for a utilities provider, standardised space-utilisation reporting for an educational institution and crafted user stories and UAT artefacts aligned with BPMN process maps. Certifications in Microsoft Dynamics 365 Fundamentals and the in-progress PL-300 Power BI Data Analyst credential further validate their skill set.

Demonstrating strong stakeholder engagement, they have led workshops, authored training materials and supported project teams through comprehensive documentation and testing cycles. Their adaptability across diverse domains, coupled with a continuous-improvement mindset, enables them to uncover root causes, streamline processes and enhance data integrity. This professional offers employers a rare blend of technical depth, analytical rigour and clear communication, positioning them to add immediate value in data-driven initiatives.