MS Dynamics CRM 365 Functional Consultant

Candidate Description

With over a decade of experience driving digital transformation initiatives, this Microsoft Dynamics 365 specialist excels at translating complex business requirements into scalable customer engagement solutions. Adept at leading end-to-end implementations across Sales, Customer Service, Field Service and Customer Insights modules, they have delivered value for organisations such as a Technology Company, a Technology Company, and a Consulting Firm while working closely with stakeholders across consulting, engineering and manufacturing sectors.

Their technical acumen is demonstrated through deep proficiency in Dynamics 365 configuration, Power Platform components, Azure DevOps and agile delivery practices. Notable achievements include spearheading the rollout of Field Service integrated with Resource Scheduling Optimization at a Technology Company, automating scheduling for waste and facilities teams, and orchestrating multiple user acceptance cycles that secured on-time go-lives with zero critical defects. Skilled in data migration, security modelling, backlog management and user training, they consistently champion best-practice governance and quality.

A collaborative leader and trusted advisor, they mentor cross-functional teams, facilitate engaging workshops and challenge legacy processes to unlock process efficiencies. Their blend of project management rigour (PMP certified) and hands-on functional expertise positions them to accelerate adoption of Dynamics 365 and Power Platform solutions, delivering measurable business outcomes for clients across consulting and industry domains.