MS Dynamics 365 CE/CRM Functional Lead

Candidate Description

A seasoned Dynamics 365 Customer Engagement specialist with extensive experience guiding enterprise clients through digital transformation across healthcare, facilities management and automotive sectors. With a solid background in product ownership, functional leadership and Scrum delivery, this professional excels in orchestrating end-to-end CRM and field-service initiatives that enhance customer experiences and operational efficiency. Their career spans prominent organisations such as a Health Insurance Provider, a Facilities Management Company, an Automotive Services Provider, a Healthcare Provider and a Consulting Firm, showcasing adaptability across diverse domains.

Their technical acumen is demonstrated through deep proficiency in Dynamics 365 configuration, Power Platform extensions, integration strategy and data-migration planning. Adept at Agile and SAFe methodologies, they drive sprint ceremonies, craft detailed functional designs and champion best-practice governance. Key achievements include leading multi-disciplinary squads to deliver member-centric solutions for a Health Insurance Provider, optimising field-service logistics at an Automotive Services Provider and developing secure telehealth workflows for a Healthcare Provider—all while ensuring strict alignment with time, cost and quality parameters.

Combining strategic vision with hands-on delivery, this individual fosters collaboration, mentors junior consultants and maintains strong stakeholder relationships to secure project buy-in. Their ability to blend business analysis, change management and technical leadership positions them as a valuable asset to organisations seeking to maximise ROI from the Microsoft ecosystem. Continually pursuing professional development through Microsoft and SAFe certifications, they bring a growth mindset and proven track record of successful solution delivery.