Modern Workplace & AI Enablement Analyst

Candidate Description

A versatile Modern Workplace and Business Analyst professional with extensive experience delivering technology transformation, AI adoption and IT service improvements for leading Australian organisations. Adept at shaping strategic learning programs, driving Microsoft 365 and Azure initiatives, and aligning technical solutions with business goals, they combine a strong service-management foundation with deep Microsoft ecosystem expertise.

Their technical acumen spans Azure, Microsoft 365 administration, Power Platform solution design, SharePoint Online migrations and Active Directory modernisation. Notable accomplishments include a 1,200 % uplift in Copilot usage, annual licence savings of AUD 45 K through data-platform consolidation, and award-winning crisis-management process enhancements. Experienced with ITIL practices, data-migration strategy, stakeholder engagement and UAT, this individual thrives in complex, multi-disciplinary projects and adheres to rigorous compliance and governance standards.

Complementing technical depth with leadership capabilities, they have mentored support teams, facilitated executive-level workshops and produced high-impact SOPs that standardised services and boosted IT engagement by 150 %. Their consultative style, passion for innovation and proven ability to translate business needs into pragmatic, value-driven technology outcomes position them as a valuable asset for organisations seeking to optimise modern workplace environments and accelerate digital-transformation initiatives.