Microsoft Support Consultant

Candidate Description

A versatile application support professional with over eight years of experience, they specialise in Microsoft Power Platform, Dynamics 365 Customer Engagement, and Azure environments. With a career spanning healthcare, aged-care, retail, and professional services at organisations such as an Aged-Care Provider, a Retail Group, and a Project Management Solutions Provider, this individual brings deep expertise in managing complex, customer-facing applications while ensuring rigorous service-level adherence and stakeholder satisfaction.

Their technical acumen is demonstrated through hands-on delivery of model-driven and canvas Power Apps, automation of business processes with Power Automate, and data insights via Power BI. Adept at Azure DevOps, AWS, and enterprise toolchains like a Project Management Tool and a Collaboration Tool, they have executed security overhauls, environment health checks, and continuous integration pipelines. Key achievements include leading a Power Platform security-role redesign that passed audit on first attempt and implementing a Monitoring Platform dashboards that markedly improved incident-response times.

Beyond pure technical delivery, this professional excels in cross-functional collaboration, training and mentoring junior engineers, and translating business requirements into actionable user stories. Their experience across ITIL-aligned support models, Agile ceremonies, and change-management processes positions them as a dependable partner for organisations seeking resilient, high-performing application ecosystems. Adaptable and client-centred, they consistently drive operational excellence and user satisfaction in fast-moving environments.